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Saturday, April 9, 2011

Remove Relevant Knowledge (Uninstall Guide)

Tell your friends:
Relevant Knowledge is classified as spyware or adware by some of the anti-virus software vendors, e.g. Symantec, McAfee, CA, BitDefender, F-Secure and some others. Detections: Spyware.Marketscore, Proxy-OSS, Adware.Relevant.0961. Relevant Knowledge monitors browsing habits and purchasing activities. The data collected is sent to the creator of the application or third-parties. It displays surveys in a pop-up window. Relevant Knowledge uses Internet connection in the background without a user's knowledge and in some cases may even affect Internet connection speed because your Internet connections will go through its own proxy. RelevantKnowledge is bundled in many freeware and commercial applications and it is introduced to a user when those commercial or free products are installed. It could be Windows screensavers, themes, games, etc. That's why you should read user agreement very carefully before installing such applications; otherwise you may install Relevant Knowledge or similar spyware/adware without even realizing it. If you recently noticed a Relevant Knowledge icon on your computer task bar which is a gray circle with lines running through it like latitude and longitude lines on a rounded surface and rlvknlg.exe in your process list then your computer is infected with Relevant Knowledge. To remove it from your computer, please follow the removal instructions below. Leave a comment bellow if you have any questions or additional information about Relevant Knowledge. Good luck and be safe online!

Relevant Knowledge icon:


Relevant Knowledge survey:



Relevant Knowledge removal instructions:

1. First of all, download recommended anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this browser hijacker. Hopefully you won't have to do that.







Also, please feel free to call us (toll free) and we'll be happy to help you on the phone.


2. Go to the Start Menu. Select Control PanelAdd/Remove Programs.
If you are using Windows Vista or Windows 7, select Control PanelUninstall a Program.



3. Search for Relevant Knowledge in the list. Select the program and click Change/Remove button.
If you are using Windows Vista/7, click Uninstall up near the top of that window.



4. Restart your computer. Relevant Knowledge should be gone. If it's still on your computer, please end RelevantKnowledge's process using Task Manager (rlvknlg.exe) and delete files from C:\Program Files\RelevantKnowledge\ folder manually.



It's possible that an infection is blocking anti-malware software from properly installing. Before saving the selected program onto your computer, you may have to rename the installer to iexplore.exe or winlogon.exe. Don't forget to update the installed program before scanning.


Associated Relevant Knowledge files and registry values:

Files:
  • C:\Program Files\RelevantKnowledge\nscf.dat
  • C:\Program Files\RelevantKnowledge\rlls64.dll
  • C:\Program Files\RelevantKnowledge\rlls.dll
  • C:\Program Files\RelevantKnowledge\rloci.bin
  • C:\Program Files\RelevantKnowledge\rlservice.exe
  • C:\Program Files\RelevantKnowledge\rlvknlg64.exe
  • C:\Program Files\RelevantKnowledge\rlvknlg.exe
Registry values:
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\RelevantKnowledge
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "RelevantKnowledge" 
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce "OSSProxy" rlvknlg.exe
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\ShellNoRoam\MUICache Data "RelevantKnowledge"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d08d9f98-1c78-4704-87e6-368b0023d831}
  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List "c:\program files\relevantknowledge\rlvknlg.exe:*:Enabled:rlvknlg.exe"
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38 comments:

Anonymous said...

says access denied when i try to delete it from my installed programs

tehgdbatmanlol said...

Hey Anon. I had the same problem at first, but following the uninstall instructions seems to have worked.

Anonymous said...

I injected a trojan to the program to install a trojan at their end.....hahaha, I got their ip's and some more info...lol then they found out what I did I terminated my connection....i sent them a network message asking how they liked MY survey...lol

-Nos

Anonymous said...

Thank you for the instructions. I am not to suave on virus & trojan, etc I think I got it all uninstalled

Anonymous said...

Thank you. This material is very useful... Now I got it uninstalled.

Anonymous said...

Following the uninstall procedure above worked for me.
And knowing which registry entries were affected was useful for checking after unisnstall that my registry was clean of RelevanKnowledge - which it was.
Thank you very much.
Graham

Lydia said...

Thank you very much for this information... I noticed this "guest" some time ago but didn`t have any idea about its intentions. It acts like other programs, even my anti-virus didn`t warn me..
Just one question.. Does it monitor financial transactions and browsing habits only? What about my privacy on social networks? Or documents in my computer?

Lydia said...

Thank you very much for this information. I noticed this "guest" some time ago, unfortunately having no idea about its intensions.. It`s been inconspicuous, not showing up almost at all.
I have one question - does it interest only in browsing habits and financial transactions? Is it able to infiltrate into personal information on social networks? Or into documents in computer?

Admin said...

Only in browsing habits and it can't infiltrate into your personal files or network. Don't worry about that. Some antivirus vendors may not even detect it as spyware or potentially unwanted application.

Anonymous said...

I don't know how I got RelevantKnowledge but it's on my machine. I uninstalled the program from the control panel but I checked c:\program files and it's still there. It won't let me delete it manually. What do I do?

Anonymous said...

Relevant Knowledge was included in a free program I downloaded over at TuCows (and elsewhere) The program was a MP4 to MP3 converter.

I didn't notice it in the Eula, but it is there.

I think I still have this bug on my computer although I've used MalwareBytes, Emisoft Anti Malware and Super Anti Spyware remover.

RK seems to be gone for now but I thought I got rid of it before. And I dont have that free software MP$ to MP3 anymore.

Anonymous said...

LOL yeah. that Stupid MP4 to MP3 converter. I knew it.

Anonymous said...

Is it weird that after I uninstalled it, there's no file called Relevant Knowledge? I can't find it in my Program Files at all.

Anonymous said...

I Got it from a flac to mp3 converter, it was no match for windows 8 XD

Anonymous said...

To delete the folder go into command prompt and type: rmdir c:\Progra~1\RelevantKnowledge /s
This will prompt you Delete Y OR N? Type Y.
Gone...

Anonymous said...

It says I need the adminstrator's approval to delete the file..... I am the administrator its my laptop......

Anonymous said...

nice!!! it din't work whit add and remove programs buth whit CCleaner its gone!!! thanks

Usman Gondal said...

I think spyware is not the right term becasuse software is installed with user's knowledge and permission and can be removed easily using uninstall program from the control panel. It's not malicious. It is just a program that gathers some information about user's browsing habits. It is a genuine piece of software.

Anonymous said...

True, it would be better described as a malware. They don't make it easy for us to know we are installing this software and for that, I think it can be called spyware.

Relevantknowledge is not a virus said...

Relevantknowledge is not a virus. It is a genuine software. If you find it annoying, you can uninstall it from control panel. You can read more about this software on their website relevantknowledge.com

I think spyware is not the right term becasuse software is installed with user's knowledge and permission and can be removed easily using uninstall program from the control panel. It's not malicious. It is just a program that gathers some information about user's browsing habits. It is a genuine piece of software.

Anonymous said...

Relevantknowledge is not a virus. It is a genuine software. If you find it annoying, you can uninstall it from control panel. You can read more about this software on their website relevantknowledge.com

Anonymous said...

hahaha wicked! ^_^

Anonymous said...

I have seen people complaining about it but honestly speaking it's not a virus. The software is used to measure online activity. I also thought it to be a virus initially but then found their website relevantknowledge.com. I did not have any problem in uninstalling it.

Anonymous said...

easy to uninstall thankfully - i picked it up with the free version of leawo avi converter

Herman said...

A program like RelevantKnowledge that is installed without your knowledge or consent (even when sneakily written in the eula of a totally unrelated piece of software), and then registers all your browsing behaviour, IS malware and certainly NOT genuine software. No matter how many "Privacy Verified" and "VeriSign Trusted" icons are displayed on their website (which always makes me suspicious).

Anonymous said...

RelevantKnowledge is also included in cShutdown_freeware from Chameleon-apps.com. So much for it being freeware!

Dele Luma said...

only take the user control then u can remove it

Anonymous said...

It got onto my PC with VLC player.
I'm still trying to remove it.

Maria Vilma Estrellado said...

how to remove rlls.dll? I followed the instructions but I still can't remove it..

Anonymous said...

I got my copy with mp3tag. Spybot caught it quickly and Revo killed it dead. If it isn't spyware, as some claim, it's certainly sneakware!! There was no sign when I installed mp3tag that it had RelevantKnowledge attached.

Anonymous said...

Anyone notice how the way to remove this problem is only availble from one company and them alone. Also only if you PAY FOR IT!

Anonymous said...

omg, thank you so much! :D

Anonymous said...

This is SPY-ware simply because even when you untick the boxes not to install the additional software this program still gets installed and you are totally unaware of it until you get prompted for e.g. a survey.

I really hate this kind of software. They know exactly what they are doing and why they need to do it in a sneeky way.

John Trevisani said...

Clear and concise. Worked like a charm. Thanks much

Anonymous said...

Thanks very much - have no idea how it got on my computer since it's a brand new laptop. But it's gone now - how bloody annoying.

Jerrin J A said...

thank you so much for sharing your knowledge on that spyware... was so helpful.. :)

Anonymous said...

thank you... article was too helpful :)

Anonymous said...

THIS IS A VIRUS!!!

whenever a program manifests itself into the registry of WINLOGON it makes it so that if you try to modify the EXE file it will shut down your computer THEREFORE IT IS A VIRUS!!!