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Sunday, June 2, 2013

V9 Portal Site Removal Guide

Tell your friends:
Browser hijacking is both an annoying and a dangerous problem that can plague internet users. If your home page has been hijacked by V9 Portal Site, it’s fair to say that your computer is infected. To remove it from Chrome, Firefox and Internet Explorer, please follow the removal guide below.

What is browser hijacking and what happens to your computer if you’ve been attacked? Browser hijacking actually encompasses a number of different malicious software programs (known as malware for short) but it is generally agreed that browser hijacking software is an external code that changes your web browser settings without your knowledge or, as far as you were aware, your permission.

You log onto your computer, open the internet and the first thing you see is your home page - your PC’s standard page, a search engine or your favourite news channel. When you search or browse for something online you use a search engine – usually Google, Yahoo or Bing. Furthermore if you visit a website that’s broken or has been removed you will see an error page. When V9 hijacks your web browser you won't see your usual start page. You will see instead. Besides, this browser hijacker has different landing pages:
  • V9 Tapak Portal for Frensh and German users
  • Portale V9 - Pagina Iniziale for Italian users
  • Portal de Internet V9 - Mi Pagina Inicial for Spanish users
What browser hijacking means is that the person responsible for it will decide how your home page should look and how your browser works and is configured. Let's say you want to search directly from the omnibox or the address bar, you will be redirected to instead of Google or any other search engine of your choice. Not only it's very annoying but also rather unethical practice. However, I wouldn't blame only those who created the so-called V9 virus. Since this browser hijacker comes bundled with other software most of the time, there's a good chance you haven't read the end user license agreement and agreed to install 'extras' which are very often toolbars or browser hijackers. So, next time be more careful, even when download and installing software from reputable websites.

Why would someone want to hijacker your web browser? Firstly they may want to direct you to a website of their choosing – either to generate traffic or revenue. Secondly – and more worryingly they may install spyware on your PC. Spyware, as the name suggests, spies upon your internet activity. It monitors which websites you visit and other browsing habits. At best this is so the programmers can tailor their adverts to you hence increasing the chances of you clicking and/or purchasing.

So how do you stop yourself becoming a victim of hijacking? Unfortunately nothing can guarantee that but there are precautions you can take: most importantly make sure you have reputable antivirus software installed on your computer, secondly never click on links in spam emails and third always check the ‘small print’ when you’re downloading software or information from the internet and make sure you uncheck any boxes that casually mention that ‘this software also comes with a tool bar’ or other ‘extra (unwanted!) bonus’. To remove V9 Portal Site from your computer, please follow the removal guide below. If you have any questions, please leave a comment below. Good luck and be safe online!

Written by Michael Kaur,

V9 Portal Site removal instructions:

1. First of all, download recommended anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this browser hijacker. Hopefully you won't have to do that.

2. As this infection is known to be installed by vulnerabilities in out-dated and insecure programs, it is strongly suggested that you use an automatic software update tool to scan for vulnerable programs on your computer.

3. Uninstall V9 Portal Site and related programs from your computer using the Add/Remove Programs control panel (Windows XP) or Uninstall a program control panel (Windows 7 and Windows 8).

Go to the Start Menu. Select Control PanelAdd/Remove Programs.
If you are using Windows Vista or Windows 7, select Control PanelUninstall a Program.

If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".

Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.

4. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove eSave Security Control, Desk 365, BrowserProtect and any other recently installed application. It is rarely listed as V9. So, either look for applications mentioned here or try to remember what software you installed recently.

Simply select the application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.

Remove V9 Portal Site from Google Chrome:

1. Click on Customize and control Google Chrome icon. Select Settings.

2. Click Set pages under the On startup.

Remove V9 Portal Site by clicking the "X" mark as shown in the image below.

3. Click Show Home button under Appearance. Then click Change.

Select Use the New Tab page and click OK to save changes.

4. Click Manager search engines button under Search.

Select Google or any other search engine you like from the list and make it your default search engine provider.

Select V9 from the list and remove it by clicking the "X" mark as shown in the image below.

5. Right-click the Google Chrome shortcut you are using to open your web browser and select Properties.

6. Select Shortcut tab and remove "" from the Target field and click OK to save changes. Basically, there should be only the path to Chrome executable file. Nothing more.

Remove V9 Portal Site from Mozilla Firefox:

1. Open Firefox. In the URL address bar, type about:config and hit Enter.

Click I'll be careful, I promise! to continue.

In the search filter at the top, type: v9

Now, you should see all the preferences that were changed by V9 Portal Site. Right-click on the preference and select Reset to restore default value. Reset all found preferences!

2. Right-click the Mozilla Firefox shortcut you are using to open your web browser and select Properties.

3. Select Shortcut tab and remove "" from the Target field and click OK to save changes. Basically, there should be only the path to Firefox executable file.

Remove V9 Portal Site in Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons.

2. Select Search Providers. First of all, choose Live Search search engine and make it your default web search provider (Set as default).

3. Select V9 and click Remove to remove it. Close the window.

4. Right-click the Internet Explorer shortcut you are using to open your web browser and select Properties.

5. Select Shortcut tab and remove "" from the Target field and click OK to save changes. Basically, there should be only the path to Internet Explorer executable file.

6. Finally, go to ToolsInternet Options and restore your home page to default. That's it!


Anonymous said...

thank u so much..

Anonymous said...

thx so much........worked like charm

that's the only blog where i found the only working way to remove that bastard

Richard Fahey said...

I have follwed all the steps but I can not get rid ofthe v9 homepage in IE or Chrome. It worked for Firefox. How can I get the homepage default reset?

Anonymous said...

you are awesome!! thank you so much. It took me awhile to even figure out what this was. So much time was wasted until I finally found this. Yeah. It's gone. back to life as usual :)

Anonymous said...

I am grateful!! Thank you so much.

rK said...

Thank you very much. It was very helpful

Anonymous said...

You guys are awesome! Thanks for all the great advice!

Anonymous said...

Wow! This really helped me get the stinking thing off my computer. Thanks!

Anonymous said...

Oh MY GOD thank you so much! I've tried countless other tutorials, and all of the malware detectors didn't find the nuisance.

Anonymous said...

Finally freedom from this piece of utter SHIT!! Thank you so much!

Anonymous said...

Worked for me too, don't forget to remove the http... garbage from all your browser desktop icons and browser programs found in program. Right mouse each one, go to "Properties" and delete the long string starting HTTP:\\

Reset all your browser home pages and it should go away...

Anonymous said...

Wow - they are ramping up the footprint of these things huh...thanx for the help!

Anonymous said...

Yes, finally I got rid of this malware from all the three browser.

Anonymous said...

Worked great...i thought i was downloading legit software...but they got me. Thanks to you guys...i was freed...from v9 garbage.

Thought i was smarter than i was..these guys are slick.

Keep up the good work!

Anonymous said...

perfect. easy to follow and fixed everything up nice. thanks so much!

Anonymous said...

Thank u sooooo much it worked but my computer os still running slow like it did once this garbage was how do I fix that?

Anonymous said...

Thanks for your help.

corey scott said...

legend ,thx for that.that was so annoying till i googled ur help page.easy to follow steps , very helpful.thx again

Anonymous said...


Anonymous said...

and ... if the shortcut did not work delete it and build a new one

Thank you very much sir, you saved my life :)

Anonymous said...

Thank you......

Anonymous said...

i knew about these malware and was suprised to see how this got me. spent two days working to get rid of this. i cleaned up registry manually left no traces of v9 but it would still show up, yours is the only blog which provides solution to hijack. Thanks !

sharade said...

thanks so much ! worked brilliantly !! :)

sivapalani said...

Really useful.. finally get rid of en.v9 ..... thank you!!

Shabbir said...

Thanks it is very useful.

Anonymous said...

Nice 1...

Anonymous said...

u r gr8 tnx helped a lot :)

Anonymous said...

Excellent solution... Hats off...!

Anonymous said...

When I press use default home page for internet explorer, the v9 site shows up along with the mystart site?

Anonymous said...

THX Mate luv u! :D

Anonymous said...

how can i get rid of v9 uninstaller in the control panel for windows xp? the remove/uninstall is not removing v9

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Anonymous said...

This was so easy for Chrome and IE. Much better than any of the other (confusing) methods posted elsewhere. THANK YOU!

Anonymous said...

my problem is, i have v9 but not the Programs there are listed.

Anonymous said...

Thanks a million, this was real headache for us and I had no idea how malicious this v9 was. Your instructions were simple and straightforward. God bless you.

Anonymous said...

I did all of the above,
but the hardest to get rid of was on IE browser.

While in Chome, if you go to SETTINGS, and then "Extensions"
there if there is a suspicious
extension there, before deleting it
***make sure to COPY the address that is next to it, then delete it.
After that, open a folder window
and paste it in the address bar.
It will take you Directly to that file, Then you can Delete it Directly***

Mine was here: C:\Users\YOUR-NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\kbloeoboiibllnpmbfbagpfobmabdoim\2.0

Another way is to use the Task Manager, to to the process, then
"open file location" and delete it.

If anyone has questions on how to delete a folder that won't allow you to delete it, just ask. ;)

Anonymous said...

Thank you so much - worked great.

Anonymous said...

Thank you so much