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Saturday, March 22, 2014

HEUR.Trojan.Win32.Generic Removal Guide

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What is HEUR.Trojan.Win32.Generic?

HEUR.Trojan.Win32.Generic is a detection name used by heuristic anti-virus engines to detect files that contain trojan-like code or behavior. HEUR stands for heuristic. Trojan, pretty obvious really, it's a type of malware. Win32 means that it basically targets Windows systems. And Generic means that antivirus engine cannot associate the detected file with any known Trojan family. Here's an example of an antivirus program detecting Virus: HEUR.Trojan.Win32.Generic:

A heuristic scan is usually used to detect new malware in your system that have not yet been detected by your AV database that you hopefully update every day. If you don't then you really should. It might be a new Trojan horse but it may also be a false positive. This detection is often very confusing but even if it's a false positive it's always good to know that your anti-virus program has found some suspicious programs or processes that need your attention. Since it's probably a new piece of malicious code antivirus programs can fail to remove HEUR.Trojan.Win32.Generic from the system. What makes things even worse is that it usually comes bundled with rootkits, Backdoor.Multi.Zaccess.gen, Sirefef or TDSS for instance. Antivirus can't properly remove the new Trojan and at the same time rootkits are hiding its presence in the system. If your antivirus cannot remove it, it will constantly show you notifications about this new infection. I strongly advise you to take such notifications very seriously; otherwise you may end up with identity theft or may even lose your money. Many of us have felt the unpleasant effects of being a victim of cyber crime. Sometimes we're just plain unlucky but on other occasions we may have unknowingly triggered something that does us harm by an action we have taken. Whilst there are many forms of malicious software, the one we're talking about today is definitely very dangerous.

HEUR.Trojan.Win32.Generic is normally created to cheat you out of your hard earned cash and cyber criminals have no shortage of ways to achieve this. As online security gets more stringent and public knowledge has increased, in the last few years these criminals have had to adopt increasingly inventive ways to part us with our money. One of the new malware kids on the block is zero day Trojans with rootkit modules.

What is more, since it's a generic detection you can't really know what exactly this Trojan is capable of. For example, it can download and install more malware on your computer, let's say rogue security programs. You know those bogus software programs that seem to be helpful from a security point of view, but in actual fact, they are not. This unhelpfulness springs from the fact that rogue anti-virus software is masquerading as genuine anti-virus or security software. It will display misleading alerts with an aim to frightening you into taking part in a fraudulent transaction. Put simply, rogue anti-virus software's goal is to deceive you into thinking that your PC is infected with dangerous malware and then tricking you into buying its useless security software. So, you get the idea, HEUR.Trojan.Win32.Generic will probably try to install some other malicious programs on your computer, not necessarily rogue programs of course but also spyware, adware, worms, etc.

Once installed, this Trojan horse will stay in your system and continually send commands to remote web servers. One of the annoying characteristic of this type of malware is that it embeds itself deep into your operating system, making it tricky to uninstall or remove.

So how do you protect yourself? Think before you click. Don't download from unknown sources and don't open links in mails from senders you don't know. Stay alert and stay safe. Because it's a type of malware that even fully updated antivirus program can fail to detect. To remove HEUR.Trojan.Win32.Generic from your computer, please follow the steps in the removal guide below. If you have any questions, please leave a comment below. Good luck and be safe online!

Written by Michael Kaur,

HEUR.Trojan.Win32.Generic removal instructions:

1. First of all, download recommended anti-malware software and run a full system scan. It will detect and remove this infection from your computer.

2. Download and run TDSSKiller. Press the button Start scan for the utility to start scanning.

3. Wait for the scan and disinfection process to be over. Then click Continue. Please reboot your computer after the disinfection is over.