Your computer is infected with malicious software? Do you have pop-ups on your PC?
If so, search this blog for removal instructions or browse computer threats by category.

Tuesday, April 8, 2014

Remove pop-up virus (Uninstall Guide)

Tell your friends: pop-up ads appear due adware or PUP installed on your computer. Adware and PUPs have affected many of us, even if we don't realize exactly what they are. PUPs are annoying programs or items that have been downloaded onto your computer without you knowing about it or expressly saying so. Generally speaking PUPs are potentially unwanted because they don't harm you in any way, but you often just plain don't need them. That's annoying in itself but when they can really drive you to the edge of crazy is when they bombard you with pop-up adverts or apps that break your concentration and distract you from what it is you're actually doing. ads can appear in a new window or in a new tab. To stop the pop-ups and remove adware from your computer, please follow the steps in the removal guide below. pop-up

So we've established that it's great (actually, necessary) to have an up to date anti-malware program installed – prevention is always better than cure, after all. The problem with PUPs and adware is that the majority of anti-virus programs are not all that great at spotting them, leaving you still vulnerable to such infections like this one.

But why? What's the problem and why is your all-singing, all-dancing security software failing to identify PUPs and adware? The problem is that from an anti-viruses' view point a Potentially Unwanted Program is exactly that: it's possibly unwanted - but that doesn't mean that it's a dangerous virus or piece of malware. Your PUP really is just an alternative home page or browser extension meaning that it has a genuine use. But at the same time it can display ads that are really annoying and redirect you to very misleading websites.

Just because you or I prefer to stick with Google or Firefox or Bing, there are actually people out there who like, or at least aren't bothered by, the fact that when they Google their nearest hair salon, they are swiftly redirected to a different search engine or they suddenly get pop-up ads from Little do they realize that this search engine will have often been populated with Google's results anyway – but that's neither here or there! Besides, most users think that pop-ups are not dangerous, you just close them and that's it but they can promote dodgy products and trick you into downloading them. Some ads may claim that your computer is infected or that someone is spying on you.

There are yet others who can live with the annoyance of pop-up adverts simply because it means that they get free desktop wallpapers. It's all about the trade off.

And it's exactly this grey area that makes it so difficult for your anti-virus software to search and destroy when it comes to adware and PUPs. My advice would be to remove all adware and potentially unwanted programs that can cause those pop-ups from your computer. Very often, such programs come bundled with more sophisticated adware and sometimes even spyware that can monitor your browsing activity. I've listed a few programs that are known to cause those pop-ups on infected computers, PassShow, KeyPlayer. I will update the list when possible. Please note that there are more than one adware and PUP program that can display If you have any questions, please leave a comment below. Good luck and be safe online!

Written by Michael Kaur,

A guide to removing pop-ups:

1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.

2. Remove related programs from your computer using the Add/Remove Programs control panel (Windows XP) or Uninstall a program control panel (Windows 7 and Windows 8).

Go to the Start Menu. Select Control PanelAdd/Remove Programs.
If you are using Windows Vista or Windows 7, select Control PanelUninstall a Program.

If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".

Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.

3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • Quiknowledge
  • LyricsSay-1
  • Websteroids
  • BlocckkTheAds
  • HD-Plus 3.5
  • and any other recently installed application

Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.

Remove pop-ups from Google Chrome:

1. Click on Chrome menu button. Go to ToolsExtensions.

2. Click on the trashcan icon to remove BlocckkTheAds, LyricsSay-1, Websteroids, Quiknowledge, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.

Remove pop-ups from Mozilla Firefox:

1. Open Mozilla Firefox. Go to ToolsAdd-ons.

2. Select Extensions. Click Remove button to remove BlocckkTheAds, LyricsSay-1, Websteroids, Quiknowledge, HD-Plus 3.5 and other extensions that you do not recognize.

Remove pop-ups from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.

2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.