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Monday, June 30, 2014

1(855)-207-5505 Warning! Your Computer May be Infected Scam

Tell your friends:
1(855)-207-5505 phone number is being used by fraudulent websites, for instance, claiming to have detected two viruses on your computer and offering to remove them. The two supposedly detected viruses are Browser.Hijacker.Spy and Trojan.FakeAV-Download. DO NOT fall for this tech support scam! Your computer is not infected with the viruses mentioned in the fake warning. If you got this pop-up, please close the tab or browser and do not follow the on screen instructions. If you keep constantly getting this fake warning then your computer might be infected with adware, a PUP or a malicious browser extension. Please use this guide to remove 1(855)-207-5505 tech support scam and any associated malware.

Your Computer May be Infected:
For emergency Tech Support call immediately

Keep in mind that is just one of many websites that may display fake warnings saying that your computer is infected or that your personal and financial information may not be secured. Usually, such websites are not malicious. However, it might be difficult to close them. They are coded so that when you try to close a tab a message pops up to "confirm navigation". If you are using Chrome you can open a Chrome task manager by pressing and holding SHIFT +ESC keys. Then just close the tab that displays 1(855)-207-5505 scam. Or you could fire up the Windows Task Manager and force close your web browser. Both methods should work just fine.

Fraudulent tech support sites promote bogus malware and system scanners. What is more, scammers may install spyware on your computer and a remote control program allowing full access to your computer. Needles to say, you should be very careful and check every phone number or website claiming that your computer is infected or has other serious problems. Very often a simple Google search reveals the truth and unmasks scammers.

If your computer is infected with adware or PUPs that display fake virus warning or tech support scams then you should run a full system scan with recommend anti-malware software. Generally, adware and PUPs arent usually malicious, but watch out because they might well leave you open to attacks from something far nastier. That aside, they're also a pain in the behind! When you're downloading something, read the End User License Agreement carefully and check or uncheck boxes relating to bundled software and you'll be far more likely to remain clear of Zap Tilla and similar threats!

If you have questions, leave a comment down below. I will be more than happy to help you. Good luck and be safe online!

Written by Michael Kaur,

1(855)-207-5505 Tech Support Scam Removal Guide:

1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.

2. Remove 1(855)-207-5505 scam pop-up related programs from your computer using the Add/Remove Programs control panel (Windows XP) or Uninstall a program control panel (Windows 7 and Windows 8).

Go to the Start Menu. Select Control PanelAdd/Remove Programs.
If you are using Windows Vista or Windows 7, select Control PanelUninstall a Program.

If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".

Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.

3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • Quiknowledge
  • LyricsSay-1
  • Websteroids
  • BlocckkTheAds
  • HD-Plus 3.5
  • and any other recently installed application

Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.

Remove scam pop-ups from Google Chrome:

1. Click on Chrome menu button. Go to ToolsExtensions.

2. Click on the trashcan icon to remove BlocckkTheAds, LyricsSay-1, Websteroids, Quiknowledge, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.

Remove scam pop-ups from Google Chrome:

1. Open Mozilla Firefox. Go to ToolsAdd-ons.

2. Select Extensions. Click Remove button to remove BlocckkTheAds, LyricsSay-1, Websteroids, Quiknowledge, HD-Plus 3.5 and other extensions that you do not recognize.

Remove scam pop-ups from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.

2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.


Anonymous said...

Hello. I checked programs installed recently and the one you named, plus extensions in google chrome. I couldn't find any! But still have this weird window and message. If I close it, it'll pop-up again, even if I restart the computer. So far the only method that "works" for me, is have this window opened in one tab, and work in other tabs. But it's annoying anyway :(
Any other solutions? Antivurus scan produced 0 results :(

Many thanks!

Admin said...


Have you tried the anti-malware tool in step #1?

Halleson said...

The extensions named for Chrome are not in my settings either. I use Cntrl-Alt-Del to get rid of the popup virus warning as it freezes all other tabs and I can't work at all. I do not click on Restore Chrome as this restores the popup too. So If I don't restore Chrome, I lose all my tabs. This is SOOOOoooo annoying. You'd think Google could provide a work-around for this!

dee bunk said...

I am having this same problem. Every time I open a new page, the ad pops up. Sometimes I can catch it, before the number shows up, but there are times, it immediately freezes everything. I usually have to restart my laptop.
I have run a full scan, with Kaspersky.Nothing shows up. I checked the extensions on Chrome. Not there. I have ABP, and it doesn't block the ad.
I checked add/delete programs. Nothing new shows. Cleaned cookies and browsing records.
Yet I still get the ad and it is very annoying.
I don't really care for Firefox and would like to keep Chrome.
Any ideas on what I should do?

D. D.D. said...

Have you tried your System Restore? The one that restores your pc back to a chosen point in time?

J. Ramon Vazquez C. said...

Oh dear! Please help me I think I fell for it. I don't know what to do now. I'm kind of new in computers and now I feel terribly scared. What can I do now that I have felt for the scam? please help!

Admin said...

Hi J. Ramon, if you felt for it and paid the money contact your credit card company/bank and dispute the charges. It's very important to inform your bank and tell them what has happened. Next, if scammers told you to install software on your computer, remove it immediately. Usually, they ask victims to install remote access programs. Last, run a full system scan with antimalware software, for example Malwarebytes, Hitman Pro and SuperAntispyware.

lillyof64 said...

Well my laptop is not even a week old, brand new out of the box, have downloaded, java, adobe and utorrent and just today i started getting this damn pop up, which is what caused me to get
this new computer as my computer totally froze and i couldnt do a system restore so i tried wiping the hard drive and it fried the hard drive. Now 5 days into this new 1 i have this pop up again..wth??

Anonymous said...

Hey, can anyone help me? I'm using Microsoft Edge (Explorer) after upgrading to Windows 10, and I had two of these type of pop ups. I'm totally unable to shut them down, even after closing Explorer and restarting the laptop again. When I reopen, all the tabs, and the pop ups reopen! Nothing was found when I scanned it with both AVG and Windows defender.
Any help would be sooo greatly appreciated!

Admin said...

Hey, unfortunately Microsoft doesn't provide an easy setting to turn this auto recover feature off. You can follow this LaptopMag tutorial but it involves registry editing so do it at your own risk:

Anonymous said...

I had this happen to me just the other day... I've come to the conclusion that it's something to do with cookies... When I got it I tried everything on a few sites including this one.. Nothing worked however when it happend again I minimized my browser then turned my wifi/ connection off on my laptop.. Then I went in to setting in the edge browser and deleted all downloads, cookies, saved data, basically check all the boxes... I did it in chrome to as I realized running hit man pro that there was adware cookies in it.. Re ran hit man pro, and malware bytes and haven't seen anything yet or had anything happen.. Hopefully this will work for others as well

Anonymous said...

Press Shift and Esc to open the Task Manager if you are on Chrome. Leave it open in the background. If the ad pops up, go to the Task Manager, select the process, and end it. Works in my case. My ad isn't the exact same one as the one above, though.

Anonymous said...

PLEASE DON'T CLICK ON THE LINK BELOOOWWW, I'm just reporting another website that I've come across while looking at google images. It is fake, and the only way to block it's annoying looped audio and terribly real-looking warnings is to click "Prevent this website from creating additional dialogs" When you see the first pop-up. Then close the pop-up and its tabs. You can't do anything to the tab without doing that.

not my website, I hate it, I'm just warning you guys :)
I got it about 10 mins ago and stumbled upon this webpage. Luckily, no new programs/extensions were found...