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Monday, September 29, 2014

1-800-935-0716 Malicious Virus Scam

Tell your friends:
Beware of fake pop-up messages claiming that your computer is infected by malicious virus called Malware:Win32/Caphaw.

If you click "Search For Solutions" it will display another message saying that virus removal failed or something like that. And finally it will give you a phone number 1-800-935-0716 to call for virus removal help. There will probably be another option to ignore the threat and clicking on it brings up another message "Your computer is highly infected and your data may be compromised. It is recommended that you take actions to remove this trojan?". This is also not true. The scammers will pretend to be from Microsoft and charge you around $200 for tech support and malware removal service. Do not fall victim to this scam! If you got this message then you either visited an infected website or your computer is already infected with adware or malicious browser extensions that display those misleading pop-up message. One way or another, close your web browser and run a full system scan with anti-malware software. For more information, please follow the removal guide below.

If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur,

1-800-935-0716 Malicious Virus Scam Removal Guide:

1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.

2. Remove 1-800-935-0716 scam related programs from your computer using the Add/Remove Programs control panel (Windows XP) or Uninstall a program control panel (Windows 7 and Windows 8).

Go to the Start Menu. Select Control PanelAdd/Remove Programs.
If you are using Windows Vista or Windows 7, select Control PanelUninstall a Program.

If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".

Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.

3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • Quiknowledge
  • LyricsSay-1
  • Websteroids
  • BlocckkTheAds
  • HD-Plus 3.5
  • and any other recently installed application

Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.

Remove 1-800-935-0716 scam related extensions from Google Chrome:

1. Click on Chrome menu button. Go to ToolsExtensions.

2. Click on the trashcan icon to remove BlocckkTheAds, LyricsSay-1, Websteroids, Quiknowledge, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.

Remove 1-800-935-0716 scam related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to ToolsAdd-ons.

2. Select Extensions. Click Remove button to remove BlocckkTheAds, LyricsSay-1, Websteroids, Quiknowledge, HD-Plus 3.5 and other extensions that you do not recognize.

Remove 1-800-935-0716 scam related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.

2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.


Michael Haga said...

Tried removing this with malwarebytes and it is still there