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Tuesday, January 13, 2015

Remove pop-up ads (Uninstall Guide)

Tell your friends: pop-up ads usually show up on computers infected by Potentially Unwanted Programs (PUP) and adware. It might be somewhat bewildering but what has actually happened is that you've fallen prey to a PUP. Bear with us and we will explain. PUPs are also known as Potentially Unwanted Programs, a prevalent Internet nuisance that replaces your current search methods for ones of its own and display pop-up ads, in this case

Okay, that's one thing cleared up, but how did they get there in the first place – it can be confusing, especially if you know you haven't visited any dubious websites or downloaded anything illegally. There are a few different ways that PUPs that display pop-up ads are installed. You might have been the victim of a 'drive by installation' – this happens when you have visited a website that has been infected by a PUP or other form of malware. Secondly, the Potentially Unwanted Program might have already been installed on a new computer or laptop when you bought it (not this time). Thirdly, and most commonly, it will have been bundled with a program that you downloaded. Bingo! That's how a potentially unwanted program responsible for pop ups was installed on your computer.

Some Potentially Unwanted Programs are easier to get rid of than others - it all depends on how tenacious the PUP's programmer is! But one thing well worth trying is to remove it via your computer's Windows Programs feature. Here you'll find data about all the programs you have installed on your machine including the installation date and the publisher. To remove a program you don't want on your PC, and if you're running Windows, simply follow the steps below:
  1. Go to your Windows Start icon
  2. Open the Control Panel
  3. Click on Programs and then list all programs by "Installed on" date
  4. Click on Uninstall a Program that you don't remember installing or you think it may be causing pop-up ads to show up on your computer
Now you'll be able to browse the list of all the programs you have on your computer and simply uninstall anything you don't want or recognize. If you're not sure whether you need something or not, you'd be well advised to double check what they are before uninstalling them just in case they affect the functionality of your PC. Please read the removal guide below for more information.

When you've removed anything you don't need, restart your computer and – fingers crossed – you should find that your browser has been reinstated and are back in their rightful places. If not, however, you may need follow the steps on the removal guide below.

Once you have got rid of the PUP that displays pop-ups it's time to learn how to stop the same thing happening again. Luckily there are a few things you can do to lessen the chances of being re-attacked.

Most importantly, because most PUPs come bundled with another program you should read License Agreements carefully – you may be surprised to learn that PUPs are usually mentioned in these so do check what you do, and don't, want to install before you go ahead and click that 'download' button.

If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, Pop-up Ads Removal Guide:

1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.

2. Remove pop-up related programs from your computer using the Add/Remove Programs control panel (Windows XP) or Uninstall a program control panel (Windows 7 and Windows 8).

Go to the Start Menu. Select Control PanelAdd/Remove Programs.
If you are using Windows Vista or Windows 7, select Control PanelUninstall a Program.

If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".

Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.

3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • LyricsSay-1
  • Ge-Force
  • BlockAndSurf
  • HD-Plus 3.5
  • and any other recently installed application

Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.

Remove pop-up related extensions from Google Chrome:

1. Click on Chrome menu button. Go to ToolsExtensions.

2. Click on the trashcan icon to remove Ge-Force, LyricsSay-1, BlockAndSurf, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.

Remove pop-up related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to ToolsAdd-ons.

2. Select Extensions. Click Remove button to remove Ge-Force, LyricsSay-1, BlockAndSurf, HD-Plus 3.5 and other extensions that you do not recognize.

Remove pop-up related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.

2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.